General terms and conditions of sale

Preamble

The online sales site www.sacrefrancais-paris.com is managed by the company The Good Lab, whose head office is located in Paris and which is registered in the Trade Register under the number RCS 884560457.

It is hereby specified that the present conditions govern the sale of its products by The Good Lab to any natural or legal person making a purchase via the website www.sacrefrancais-paris.com, hereinafter referred to as "the Customer".

These General Terms and Conditions of Sale, together with the order form and the order confirmation, constitute the sales contract between The Good Lab and the Customer relating to the sale of the products ordered.

Any order placed on the website www.sacrefrancais-paris.com requires that the Customer accepts the General Terms and Conditions of Sale in their entirety beforehand and without reservation.

If the Customer does not agree with the terms and conditions of the General Terms and Conditions of Sale, the Customer must not use the Website.

The Good Lab reserves the right to adapt or modify its General Terms and Conditions of Sale at any time and without prior notice, the adaptations or modifications being then applicable to all orders subsequent to the adaptations or modifications.

In case of modification, the General Terms and Conditions of Sale applicable to the Customer's order are those that were online and that the Customer accepted on the day of placing the order.

 

Article 1 - Definitions

The terms and expressions identified by a capital letter in the General Terms and Conditions of Sale have the meanings set out below (whether used in the singular or plural).

  • General Terms and Conditions of Sale : refers to this document, i.e. the terms and conditions applying to the relationship between The Good Lab and the Customer.
  • Order: means the Customer's purchase order for one or more Products or Services placed using the www.sacrefrancais-paris.com website or via the Customer Service Department.
  • Website : refers to the website accessible at www.sacrefrancais-paris.com.
  • Product: means a product or service offered for sale on the www.sacrefrancais-paris.com website.
  • Client: shall mean a natural or legal person who is a consumer and who uses the Internet site www.sacrefrancais-paris.com and acquires one or more Products for his/her personal needs, having previously accepted the General Terms and Conditions of Sale. 

Article 2. Subject

The purpose of these General Terms and Conditions of Sale is to define the contractual relationship between The Good Lab and the Customer and the conditions applicable to any purchase made through the website www.sacrefrancais-paris.com.

By accepting these Terms and Conditions, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor in your care to purchase from this online store.

The use of our products for any illegal or unauthorised purpose is prohibited.

The Good Lab reserves the right to modify these General Terms and Conditions of Sale at any time, in order to comply with any new regulations or in order to improve the use of its site. As a result, the applicable conditions will be those in force on the date of the Customer's order.

Article 3. Tariffs

The prices appearing on the product sheets of the internet catalogue are prices in Euros (€) including all taxes (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products.

The Good Lab reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalogue on the day of the order will be the only one applicable to the Customer.

The products remain the property of www.sacrefrancais-paris.com until full payment has been received by www.sacrefrancais-paris.com.

Products on special offer will be indicated by an "Archive" sticker or by a crossed-out price. Our promotions are valid while stocks last at the time of the order and during the display period.

For Customers outside mainland France, www.sacrefrancais-paris.com is obliged, in accordance with the law in force, to charge VAT on orders sent to most countries in the European Union.

For Customers outside the European Union and French overseas departments and territories, orders are not subject to VAT, but may be subject to local taxes and customs duties in force in the country of receipt. These duties and sums are not the responsibility of www.sacrefrancais-paris.com. They are to be paid by the Customer.

Warning: Any inaccurate information provided by the Customer for the purpose of evading VAT may result in civil fines and criminal prosecution.

The prices of the Products indicated on the www.sacrefrancais-paris.com website include the processing and shipping costs which will not be charged in addition to the price of the Products purchased. Additional charges may be applied depending on the total amount of the order.

Article 4. Order

The contractual information is presented in the French language and will be the subject of a confirmation containing this contractual information at the latest at the time of delivery. The Good Lab reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order.

To order Products on the www.sacrefrancais-paris.com website, the Customer must create an account by providing the information required in the registration form.

To this end, the Customer declares that he/she will provide complete and accurate personal information that will enable him/her to be accurately identified in any situation. Any false or slanderous personal information may lead to the closure of the Customer's account and the cancellation of the Order.

The account creation section is accessible directly from the main menu bar. Each time the Customer visits the site, if he/she wishes to order or consult his/her account (status of orders, personal information, etc.), he/she must identify him/herself using this information.

Article 5. Payment

The price of the Products and the costs of logistical preparation and delivery are payable in full by the Customer at the time the Order is placed.

The website www.sacrefrancais-paris.com may offer the Customer the possibility of paying for his order by different means of payment:

  • or by credit card: After choosing the method of payment by credit card, the Customer is redirected to the secure interface of the payment system in order to enter his personal credit card details in complete security. If the payment is accepted, the order is recorded and the contract is definitively formed. Payment by credit card is irrevocable.
  • or by Paypal: After having chosen the method of payment by Paypal, the Customer is redirected to the secure interface of the payment system in order to enter his personal Paypal account details in complete security. If the payment is accepted, the order is recorded and the contract is definitively formed. Payment by Paypal is irrevocable.

 

Article 6. Delivery

Once the Sales Order has been paid for, the Products will be dispatched to the delivery address indicated by the Client when placing the Sales Order. An e-mail will be sent to the Customer to inform them of the shipment of the Products. Depending on the product ordered, the Customer may have the option of choosing between different delivery methods.

If applicable, shipping costs are calculated according to the delivery method chosen (home, relay point, post office...), the weight of the package and the destination.

Delivery times are given as an indication only, if they exceed thirty days from the order, the sales contract may be cancelled and the Customer reimbursed.

In general, your order will be delivered within 3 to 10 working days depending on the product ordered and the delivery country selected. Please note that during collection launches, the preparation time of your order may be slightly extended.

Article 7. Right of Withdrawal

In accordance with Article L121-21 of the French Consumer Code, the Customer has a period of fourteen working days from the date of receipt of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or reimbursement without penalty.

All the products offered by The Good Lab on the www.sacrefrancais-paris.com site benefit from the legal guarantee provided for in articles 1641 et seq. of the Civil Code. In the event of non-conformity of a product sold, it may be returned to The Good Lab, which will take it back, exchange it or reimburse it. 

The products must be returned in their original packaging, unused, accompanied by the original signed delivery note. The shipping and return costs will be charged to the Customer.

All claims, requests for exchange or refunds must be made by email to the following address: info@sacrefrancais-paris.com within fourteen days of delivery.

Article 8. Liability

For all stages of access to the site, the ordering process, delivery, customer service or subsequent services, The Good Lab is only obliged to use its best efforts. The Good Lab shall not be held liable for any inconvenience or damage inherent in the use of the Internet, in particular loss of data, intrusion, viruses, disruption of service, and other unintentional problems, or for any event qualified as force majeure, in accordance with case law.

The computerised records kept in The Good Lab's information systems under reasonable security conditions shall be considered as proof of communication, orders and payments between The Good Lab and the Customer.

Article 9. Securing

The www.sacrefrancais-paris.com website is subject to a security system: the SSL encryption process has been adopted, but all the scrambling and encryption processes have also been strengthened to protect all the sensitive data linked to the means of payment as effectively as possible.

Article 10. Intellectual property

All texts, comments, works, illustrations and images reproduced on the www.sacrefrancais-paris.com website are reserved under copyright law and intellectual property law for the whole world. As such, and in accordance with the provisions of the intellectual property code, only private use is authorised, subject to different, even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the www.sacrefrancais-paris.com website is strictly forbidden, whether in the form of a photo, logo, visual or text.

Article 11. Personal data

All the data that you provide on the www.sacrefrancais-paris.com site are provided in order to process your orders.In accordance with the law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, you have the right to rectify, consult or modify and delete the data you have communicated to us. This right can also be exercised online.

Article 12. Force majeure

The Good Lab's performance of all or part of its obligations, in particular delivery obligations, shall be suspended in the event of the occurrence of a fortuitous event or force majeure that hinders or delays its performance. The following are considered as such, without this list being restrictive: war, riots, insurrection, social unrest, strikes of any kind. The Good Lab will inform Customers of the occurrence of an act of God or force majeure within seven days of its occurrence. Should this suspension continue beyond a period of fifteen days, the Customer will have the option of cancelling the order in progress, and the price of the Products ordered and the delivery costs paid will then be refunded.

Article 13. Applicable law and competent courts

The General Conditions of Sale are subject to French law. Only the French version of these General Terms and Conditions of Sale is authentic. In the event of any difficulty arising in connection with the Order, the delivery of the Products and, more generally, the performance of the sale, the Customer shall have the possibility, before taking any legal action, of seeking an amicable solution, in particular with the help of a consumer association or any other advisor of his/her choice.

Article 14. Customer service

For any information or question about an order, the customer service is at your disposal:

  • By mail : contact@sacrefrancais-paris.com
  • Postal address : 7 Bis Rue Geoffroy Marie, 75009 Paris, France.